Customer Service Standard: Tools for the Modern Professional

This program is designed for professionals who want to raise the quality standards of customer communication to a higher level. It is not just a theoretical lecture - it is a skills training based on methods developed and tested by best practitioners. The training is based on practical activities: analysis of real work situations and interactive games that allow you to develop professional communication and emotional resilience in a safe environment. Participants learn not only to theoretically recognize errors, but also to practically correct them, ensuring a flawless comprehensive customer experience.

In the training, we not only update basic communication skills, but also learn to strengthen them using modern technologies. During the program, participants are introduced to how artificial intelligence (AI) can become a personal assistant, helping to formulate answers faster through digital channels. We learn to maintain empathy and human connection even when using automated tools, ensuring that digital technologies serve the customer experience, not complicate it.
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Available in Lithuanian, English languages.
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Purpose – to provide participants with the knowledge and skills necessary to provide the highest level of customer service in person, over the phone and through digital channels using best practices in communication, empathy and problem solving. 

Benefits:
•  Reputation building and customer loyalty: providing the highest level of customer service in person and through digital channels creates a positive image of the company and strengthens customer trust.
•  Practical problem and conflict management: employees gain self-confidence and tools to effectively solve complex situations and professionally manage stress.
•  Error prevention and process optimization: the ability to independently notice and correct service errors is developed.
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Duration – one day.