During the training, already existing leadership and influencing experience is strengthened. Also, the understanding of coaching is being renewed and deepened. The training program is structured in such a way that each participant can find out their personal, dominant style of educational leadership and identify their areas of improvement. Also, to evaluate the influence of the applied coaching style on the team's activities and results, and to gain practical knowledge on the more effective application of educational leadership skills in their work.

Managers are also introduced to the cognitive coaching model, which was developed after conducting an impressive study of 350,000 managers and employees, observing and analyzing the most effective behaviors and skills used by managers.

During the practical sessions, you learn how to use the eight-step methodology, which is needed in different work situations. The eight-step coaching methodology allows the manager to influence the behavior of colleagues and develop their performance.

‍Purpose– ugdyti praktinius ir labai efektyvius ugdomojo vadovavimo įgūdžius, kurių naudojimas užtikrina sėkmingą partnerystę ir bendradarbiavimą su darbuotojais siekiant aukštų veiklos rezultatų. 

‍Duration – two days.

‍Language – Lithuanian. 
‍
Lector – Ritoldas Narmontas.

➥ INTERESTED? LET'S TALK

This program is designed for professionals who want to raise the quality standards of customer communication to a higher level. It is not just a theoretical lecture – it is a skills training based on methods developed and tested by best practitioners. The training is based on practical activities: analysis of real work situations and interactive games that allow you to develop professional communication and emotional resilience in a safe environment. Participants learn not only to theoretically recognize errors, but also to practically correct them, ensuring a flawless comprehensive customer experience.

In the training, we not only update basic communication skills, but also learn to strengthen them using modern technologies. During the program, participants are introduced to how artificial intelligence (AI) can become a personal assistant, helping to formulate answers faster through digital channels. We learn to maintain empathy and human connection even when using automated tools, ensuring that digital technologies serve the customer experience, not complicate it.

‍Purpose – to provide participants with the knowledge and skills necessary to provide the highest level of customer service in person, over the phone and through digital channels using best practices in communication, empathy and problem solving.

‍Duration – one day. 

‍Language – Lithuanian. 

‍Lector – Benas Narmontas.

➥ INTERESTED? LET'S TALK

It is a situational leadership model designed for top and middle managers. It teaches how to analyze the needs related to the current situation and choose the most appropriate style of solving or influencing that situation.

The program emphasizes the role of the manager as a coach in developing competent, motivated and loyal employees. These trainings will help increase the manager's efficiency, develop a correct personal attitude towards changes and the desire to manage them boldly and make complex decisions efficiently.

The program pays special attention to emotional intelligence, as a guarantor of effective leadership and a steadily growing result.

‍Purpose – to define the manager's role in a changing organization, to highlight the need for flexibility and adaptation in people's development, to strengthen the manager's personal qualities and leadership skills.

‍Duration – two days. 

‍Language – Lithuanian. 

‍Lector – Ritoldas Narmontas.

➥ AKTUALU? PASIKALBĖKIME